Getting to know you

• A site visit to discuss your current offering for couples and understand your processes

• Exploring ways to develop your wedding business, fine-tune and refine your services

• An overview of your sales funnel

• Looking at current enquiry processes and conversion rates

• Identifying quick wins to increase conversion rates from the first point of enquiry to post show-round

The approximate duration of the consultation is 4 hours.

Venue Sales Training

Sales processes and enquiry handling

• Increasing enquiry conversion rates

• Conducting show rounds

• Wedding coordination & delivery

We can create a bespoke training programme to suit your needs.

Mystery Shopper Service

This service allows you to gain insight from a highly trained professional in hospitality, weddings and events who will look at the following experiences and processes as part of the mystery shopper experience:

• The initial enquiry process

• Appearance online - website and social media

• Branding & continuity

• The wedding show-round experience

• The wedding brochure 

• Inclusivity

• The overall experience and ways to tweak and or improve the service

• A Zoom meeting to talk through the mystery shopper report

Coordination Training

This session covers the following areas:

• Getting to know your couple

• The customer journey

• Managing guest expectations

• Bringing your team onboard

• Planning ahead- systems and processes for simplicity on the day

• Setting yourself up for success

• The wedding day timeline

• Coordination on the wedding day

• Post event review and feedback

Event Management Training

Business Coaching

‘Finding Your Feet’, A Wedding Biz Masterclass

Not sure where to start with re-booting or kickstarting your wedding business? Then let us help! During this 1-hour masterclass session, we’ll work with you to create an actionable sales and marketing plan with clear direction - getting you back on track.

What's included?

• 1-hour online masterclass session

• 2 weeks - email help desk support